Every call, handled to a written standard
When a customer calls, your dispatcher collects the full job picture: name, phone, job type, vehicle details where relevant, exact location, and any scheduling needs. The service area is verified against your coverage map before the job is accepted, so you never pay a technician to drive somewhere you don't serve.
Ticketed, masked, and dispatched
Approved jobs are entered into our ticketing system with call masking, which protects your customers' real phone numbers from ever being exposed. The job is routed to the right technician group, confirmed, and tracked until it closes.
Follow-up that saves jobs
After the technician quotes a price, we call the customer to check satisfaction. If they hesitate, we negotiate to retain the job. After completion, we verify the final payment amount. Nothing closes on an assumption.
Appointments that never slip
Scheduled jobs are logged with automatic reminders at set intervals before the appointment, and the right technician group is notified in time, every time.
Numbers you can audit
Every closed deal flows into structured records: revenue, technician share, company share, parts, and payment method. You receive a daily financial summary and a monthly profit report, and our quality team audits dispatcher work continuously so errors are caught and corrected the same day.